Shipping & Returns
Shipping
We currently ship to Indonesia, Singapore, Malaysia, Thailand, Vietnam, Philippines, Hong Kong & Australia.
If you would like to order from another country, please contact us.
Processing Times:
All orders are sent out on business days (Monday-Friday) excluding Indonesian public holidays.
Orders made on weekends will be processed on the next business day.
Please allow 1-2 working days to process your order.
All orders are fulfilled in Jakarta Indonesia.
Delivery Times:
Indonesia
JNE with tracking (2 Business Days)
Flat Rate IDR 13.000
Free Delivery over IDR 300.000
Singapore
TIM Express with tracking (3-5 Business Days)
Flat Rate SGD $5
Free Delivery over SGD $80
Track here
Hong Kong
TIM Express with tracking (3-5 Business Days)
Flat Rate SGD $5
Free Delivery over SGD $80
Track here
Malaysia
TIM Express with tracking (3-5 Business Days)
Flat Rate SGD $5
Free Delivery over SGD $80
Track here
Singapore
TIM Express with tracking (3-5 Business Days)
Flat Rate SGD $5
Free Delivery over SGD $80
Track here
Australia
TIM Express with tracking (5-7 Business Days)
Flat Rate AUD $15
Track here
| Country | Estimate | Cost | Free above | Company |
| Indonesia | 2 Business Days | Rp 13,000 | Rp 300,000 | JNE |
| Singapore | 3 - 5 Business Days | S $5 | S $80 | TIM Express |
| Malaysia | 3 - 5 Business Days | MYR $15 | MYR $150 | TIM Express |
| Phillippines | 3 - 5 Business Days | ₱ 250 | ₱ 2000 | TIM Express |
| Vietnam | 3 - 5 Business Days | ₫ 100,000 | ₫ 930,000 | TIM Express |
| Thailand | 3 - 5 Business Days | ฿ 130 | ฿3500 | TIM Express |
| Hong Kong | 5 - 8 Business Days | HK $90 | HK $350 | TIM Express |
| Australia | 5 - 8 Business Days | AUD $15 | AUD $250 | TIM Express |
Returns
We do not accept returns or exchanges, unless a wrong or faulty item was sent.
In the case of a wrong or faulty item, please contact us via chat, or contact form within 14 days from the date of purchase.
We will get back to you as soon as we can.
Video proof of unboxing will be needed for the returns process.
In the event where the product needs to be returned due to defect, all shipping costs will be incurred by SBC.